Terms of service
OVERVIEW
Welcome to Tramontina India. The terms “we”, “us” and “our” refer to Tramontina India. We operate this website and store, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver the Services.
These Terms of Service (“Terms”), along with any policies referenced herein, outline your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependents to use the Services via devices you own or manage.
To access or purchase through our Store, you may be required to provide accurate, current, and complete information, including email, billing, shipping, and payment details. You represent that you have all rights necessary to provide such information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to any other individual.
SECTION 2 – OUR PRODUCTS
We make every effort to present our products accurately. However, colors and product appearance may vary depending on your device and settings.
We do not warrant that any products or services will meet your expectations or appear exactly as displayed online. Product descriptions may change at any time without notice. We may discontinue products or limit quantities at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Tramontina India may accept or decline your order at its sole discretion. An order is accepted only after we confirm and process your payment.
Please review your order before submission; cancellations after acceptance may not be possible.
If we decline or modify an order, we will attempt to notify you using the email, billing address, or phone number provided. All purchases are governed by our Refund Policy [LINK].
You represent that purchases are for personal or household use—not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts may change without notice. The price applicable to your order is the price at checkout and will be reflected in your order confirmation.
Unless stated otherwise, prices exclude taxes, duties, shipping, and handling.
Prices on our website may differ from those in physical stores or third-party marketplaces. Promotions may have separate terms; if those terms conflict with these Terms, the promotion terms will prevail.
You agree to provide accurate billing and payment information and update it as necessary. You represent that:
(i) your payment information is correct,
(ii) you are authorized to use the payment method,
(iii) your issuer will honor the charges, and
(iv) you will pay all applicable charges, shipping fees, and taxes.
SECTION 5 – SHIPPING AND DELIVERY
All delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or external events. Once products are handed over to the carrier, title and risk of loss transfer to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services—including trademarks, text, graphics, images, audio, video, and their arrangement—is owned by Tramontina India, its affiliates, or licensors, and is protected by applicable intellectual property laws.
You may use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, perform, or create derivative works without prior written permission.
Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.
Tramontina India’s names, logos, and product branding are trademarks of Tramontina India or its affiliates. Shopify’s marks belong to Shopify. Other names or logos belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” without warranties. Your use of such tools is entirely at your own risk, and you should review the applicable third-party terms.
Future features or tools added to the Services will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links or integrated content from third-party websites. We are not responsible for examining their accuracy or content. Accessing third-party sites is at your own risk.
We are not liable for any damages related to your access to or use of third-party websites. Please review their terms and policies before engaging in any transactions.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
(This mandatory Shopify statement must not be altered.)
Tramontina India is powered by Shopify. However, all sales and transactions occur directly between you and Tramontina India. Shopify is not responsible for any aspect of your purchases, including damages, losses, or injuries related to products or services.
You expressly release Shopify from all claims related to your transactions with Tramontina India.
SECTION 10 – PRIVACY POLICY
Your personal information is collected and processed in accordance with our Privacy Policy [LINK], as well as Shopify’s Privacy Policy. Information may be shared with Shopify or third-party partners, including those located outside your country, to enable the Services.
You acknowledge that you have read these policies.
SECTION 11 – FEEDBACK
If you submit any ideas, reviews, suggestions, or feedback (“Feedback”), you grant us a perpetual, royalty-free, worldwide, sublicensable license to use, reproduce, publish, modify, and distribute such Feedback for any purpose.
You represent that you own the rights to the Feedback, have disclosed any incentives, and that your submissions comply with these Terms.
We may remove Feedback that violates laws or policies but are not obligated to do so.
SECTION 12 – ERRORS AND INACCURACIES
Information on the Services may occasionally contain errors, inaccuracies, or omissions. We reserve the right to correct such issues and modify information or cancel orders without notice, including after order submission.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to engage in activities including, but not limited to:
• unlawful or malicious use
• violating laws or regulations
• infringing intellectual property
• harassment or abuse
• submitting false information
• transmitting spam or malware
• impersonation
• scraping, crawling, or data harvesting
• interfering with security features
We may suspend or terminate access for violations.
SECTION 14 – TERMINATION
We may terminate your access at any time without notice. You remain responsible for all charges incurred up to the date of termination.
Sections relating to intellectual property, warranties, liability, indemnification, governing law, and other provisions survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for purpose, and non-infringement.
We do not guarantee uninterrupted, error-free, or secure operation of the Services.
Some jurisdictions restrict warranty disclaimers; in such cases, these provisions may not apply.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Tramontina India and Shopify, including their affiliates and personnel, shall not be liable for any direct or indirect damages, including lost profits, data loss, replacement costs, or any damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify Tramontina India, Shopify, and their affiliates and personnel from claims arising out of your breach of these Terms, your violation of laws or third-party rights, or your use of the Services.
We may control the defense at your expense and will not settle claims requiring non-monetary obligations from you without consent.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, it shall be severed to the minimum extent required. Remaining provisions remain in full force.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any term does not constitute a waiver.
These Terms and referenced policies constitute the entire agreement between you and Tramontina India.
SECTION 20 – ASSIGNMENT
You may not assign or transfer these Terms without prior written consent. We may assign them without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws and courts of the jurisdiction where Tramontina India is headquartered. You consent to such jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time by posting revisions. It is your responsibility to review them periodically. Material changes will be communicated as required by law. Continued use of the Services indicates acceptance.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help.tindia@tramontina.com.
Our contact information is provided below:
Business Details:
Tramontina India Pvt. Ltd.
Email: help.tindia@tramontina.com
Address: Part B, 902, ABR Emerald, MIDC, Street No. 20, Andheri East, Mumbai, Maharashtra, India – 400093
Customer Care: 1800 210 1022
CIN: U28999MH2023FTC443008
GSTIN: 27AAJCT9264D1Z0
